{
"conversations": [
 {
"number": "[NUMERO_CONVERSA]",
"userId": "[USER_ID]",
"contactId": "[CONTACT_ID]",
"state": {
"current": "CLOSED",
"history": [
 {
"createdAt": "2026-09-11T15:51:05.023Z",
"value": "ANSWERED",
"actorId": "[ACTOR_ID]"
 },
 {
"createdAt": "2026-09-11T15:53:23.112Z",
"value": "CLOSED",
"actorId": "[ACTOR_ID]"
 }
 ]
 },
"transfers": [
 {
"id": "[TRANSFER_ID]",
"createdAt": "2026-09-11T15:51:05.023Z",
"actorId": null,
"userId": "[USER_ID]",
"departmentId": "[DEPARTMENT_ID]"
 }
 ],
"start": "2026-09-11T15:51:05.023Z",
"end": "2026-09-11T15:53:23.111Z",
"proactive": true,
"origin": {
"provider": "WHATSAPPWEB",
"identifier": "[TELEFONE_IDENTIFICADOR]",
"channelId": "[CHANNEL_ID]"
 },
"rating": null,
"messages": [
 {
"createdAt": "2026-09-11T15:51:22.578Z",
"updatedAt": "2026-09-11T15:51:28.933Z",
"text": "Olá",
"caption": null,
"attachments": null,
"location": null,
"reactions": [],
"userId": "[USER_ID]",
"contactId": null,
"transferId": "[TRANSFER_ID]",
"removed": false,
"status": "READ",
"messageHistory": [],
"fromSystem": null,
"echoMessage": null,
"forwarded": null
 },
 {
"createdAt": "2026-09-11T15:51:30.855Z",
"updatedAt": "2026-09-11T15:51:30.855Z",
"text": "Olá",
"caption": null,
"attachments": null,
"location": null,
"reactions": [],
"userId": null,
"contactId": "[CONTACT_ID]",
"transferId": "[TRANSFER_ID]",
"removed": false,
"status": "DELIVERED",
"messageHistory": [],
"fromSystem": null,
"echoMessage": null,
"forwarded": null
 }
 ]
 }
 ],
"users": [
 { "id": "[USER_ID]", "name": "[NOME_USUARIO]" }
 ],
"contacts": [
 {
"id": "[CONTACT_ID]",
"name": "[NOME_CONTATO]"
 }
 ],
"departments": [
 {
"id": "[DEPARTMENT_ID]",
"name": "[NOME_DEPARTAMENTO]"
 }
 ]
}